{"xsrfToken":"c426d385b9bff31bd28433dbeb9ff5f62eb533d9_lout","branding":{"id":"5","key":"ec","name":"Elcertificates","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5f192533-75aa-46d1-a05a-1fb3838fb0a6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGU3MTY5Mi04MjNjLTRiNDAtYTc5Mi1iNWY4YTE2MjJkYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmMTkyNTMzLTc1YWEtNDZkMS1hMDVhLTFmYjM4MzhmYjBhNiI6WyJyZWFkIl19LCJleHAiOjE3MzUyNzI1NzEsIm5iZiI6MTczNTI3MTk3MX0.FrCxRWB0kLLXwNgS85AMwXbohzX_zb2rocqRVjaVIOQ&client=b4e71692-823c-4b40-a792-b5f8a1622dc7&mode=fit","logoId":"5f192533-75aa-46d1-a05a-1fb3838fb0a6","isLogoAvailable":true,"helpCenterTitle":"Welcome to NECS Service Desk","sharedPortalName":"NECS Service Desk","userInitialAnnouncementMessageWiki":"<p>You will find answer to most questions in the <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/128909476?src=1417675746\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NECS User Guide</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to NECS Service Desk","sharedPortalName":"NECS Service Desk","announcementMessage":"You will find answer to most questions in the [NECS User Guide|https://statnett.atlassian.net/servicedesk/customer/portal/5/article/128909476?src=1417675746]","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til NECS Service Desk","sharedPortalName":"NECS Service Desk","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ed1c24","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b1b04d7e-1f7d-4bdf-b1d3-ba3fef121ab9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGU3MTY5Mi04MjNjLTRiNDAtYTc5Mi1iNWY4YTE2MjJkYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYjA0ZDdlLTFmN2QtNGJkZi1iMWQzLWJhM2ZlZjEyMWFiOSI6WyJyZWFkIl19LCJleHAiOjE3MzUyNzI1NzEsIm5iZiI6MTczNTI3MTk3MX0.7kN7foDPMWNAabBVt3hqXkACyELJJx9t22sw7JUc9To&client=b4e71692-823c-4b40-a792-b5f8a1622dc7&height=300&mode=fit","bannerMediaApiFileId":"b1b04d7e-1f7d-4bdf-b1d3-ba3fef121ab9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"ec","projectId":10005,"serviceDeskId":5,"name":"Elcertificates","description":"<p>Here you can raise your Elcertificate enquiries from the provided categories.<br> (Forespørsler kan også stilles på norsk)</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"63","name":"Create NECS Account Holder","descriptionHtml":"<p>\uD83D\uDD6E<b>Related User Guide Article:</b><br class=\"atl-forced-newline\"> <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/142737456?src=-431660581\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Create NECS Account Holder for Elcertificates</a></p>","callToAction":"Create NECS Account Holder","introHtml":"","icon":10579,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[23],"key":""},{"id":"73","name":"Create user","descriptionHtml":"<p>\uD83D\uDD6E<b>Related User Guide Article:</b><br class=\"atl-forced-newline\"> <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/121372768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CreateUser</a></p>","callToAction":"Create user","introHtml":"","icon":10588,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[22],"key":""},{"id":"70","name":"Failed Transaction","descriptionHtml":"","callToAction":"Failed Transaction","introHtml":"","icon":10586,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[21],"key":""},{"id":"76","name":"Invoice","descriptionHtml":"","callToAction":"Invoice","introHtml":"","icon":10580,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[23],"key":""},{"id":"74","name":"Log in","descriptionHtml":"","callToAction":"Log in","introHtml":"","icon":10589,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[22],"key":""},{"id":"65","name":"Metered Data","descriptionHtml":"","callToAction":"Metered Data","introHtml":"","icon":10581,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[20],"key":""},{"id":"75","name":"Other Account Holder Enquiry","descriptionHtml":"","callToAction":"Other Account Holder Enquiry","introHtml":"","icon":10587,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[23],"key":""},{"id":"80","name":"Other Enquiry","descriptionHtml":"","callToAction":"Other Enquiry","introHtml":"","icon":10593,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[25],"key":""},{"id":"67","name":"Other PD Enquiry","descriptionHtml":"","callToAction":"Other PD Enquiry","introHtml":"","icon":10583,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[20],"key":""},{"id":"68","name":"Other Transaction Enquiry","descriptionHtml":"","callToAction":"Other Transaction Enquiry","introHtml":"","icon":10584,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[21],"key":""},{"id":"71","name":"Other User Enquiry","descriptionHtml":"","callToAction":"Other User Enquiry","introHtml":"","icon":10590,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[22],"key":""},{"id":"66","name":"PD Data Update","descriptionHtml":"","callToAction":"PD Data Update","introHtml":"","icon":10582,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[20],"key":""},{"id":"64","name":"Power of Attorney","descriptionHtml":"<p>\uD83D\uDD6E<b>Related User Guide Article:</b><br class=\"atl-forced-newline\"> <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/139919385\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Power of Attorney</a></p>","callToAction":"Power of Attorney","introHtml":"","icon":10580,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[20],"key":""},{"id":"79","name":"Report a Bug","descriptionHtml":"<p>\uD83D\uDD6E<b>Related User Guide Article:</b><br class=\"atl-forced-newline\"> <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/132317683\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Known issues / bugs in NECS</a></p>","callToAction":"Report a Bug","introHtml":"","icon":10592,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[25],"key":""},{"id":"69","name":"Started Transaction","descriptionHtml":"","callToAction":"Started Transaction","introHtml":"","icon":10585,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[21],"key":""},{"id":"78","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"","icon":10591,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[25],"key":""},{"id":"77","name":"Update Organization data","descriptionHtml":"","callToAction":"Update Organization data","introHtml":"","icon":10582,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[23],"key":""},{"id":"72","name":"User Guide","descriptionHtml":"<p>\uD83D\uDD6E<b>Related User Guide Article:</b><br class=\"atl-forced-newline\"> <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/128909476?src=1173180460\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Guide</a></p>","callToAction":"User Guide","introHtml":"","icon":10580,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[22],"key":""},{"id":"85","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10492,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Account Holder"},{"id":20,"name":"Production Device"},{"id":21,"name":"Transaction"},{"id":22,"name":"User"},{"id":25,"name":"Other"}],"orderMapping":{"19":[63],"23":[63,76,77,75],"21":[70,69,68],"22":[74,73,72,71],"20":[64,65,66,67],"25":[79,78,80]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22e72c0f-d59e-372b-b9a0-e7fb71e66b34","appLinkName":"System Confluence","appLinkUrl":"https://statnett.atlassian.net/wiki","spaceKey":"GO","spaceName":"NECS Knowledge Base","spaceUrl":"https://statnett.atlassian.net/wiki/spaces/GO","isServer":false},"labels":[],"projectKey":"EC","serviceDeskId":5,"kbLinkDomainURLs":["https://statnett.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGU3MTY5Mi04MjNjLTRiNDAtYTc5Mi1iNWY4YTE2MjJkYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNzMxNzEsIm5iZiI6MTczNTI3MTk3MX0.d9hEMLGg2Gua-wxgYpQi8wTYWMVZS-EzuNTS2t23dLo","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"b4e71692-823c-4b40-a792-b5f8a1622dc7","tokenDurationInMins":20}},"kbPage":{"id":142737456,"title":"Create NECS Account Holder for Elcertificates","url":"https://statnett.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/142737456","space":{"key":"GO","name":"NECS Knowledge Base","id":112721924},"serviceDeskIds":[4,5],"appLinkId":"22e72c0f-d59e-372b-b9a0-e7fb71e66b34","idInString":"142737456","projects":[{"projectId":10004,"serviceDeskId":4,"portalId":4},{"projectId":10005,"serviceDeskId":5,"portalId":5}]}}