Jira Service Management

{"xsrfToken":"dd38044fa98b3f1552e93a4857453f43b7f275c4_lout","branding":{"id":"5","key":"ec","name":"Elcertificates","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000504","headerLinkHoverBGColor":"#000504","headerBadgeColor":"#000504"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/050bfd37-d779-46d2-83d5-7937be96a4b6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGU3MTY5Mi04MjNjLTRiNDAtYTc5Mi1iNWY4YTE2MjJkYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1MGJmZDM3LWQ3NzktNDZkMi04M2Q1LTc5MzdiZTk2YTRiNiI6WyJyZWFkIl19LCJleHAiOjE3NDM1ODI0NzMsIm5iZiI6MTc0MzU4MTg3M30.6H35FRURDPljmXEAOCTa89deVG0wgHvbl6X1feGG_p0&client=b4e71692-823c-4b40-a792-b5f8a1622dc7&mode=fit","logoId":"050bfd37-d779-46d2-83d5-7937be96a4b6","isLogoAvailable":true,"helpCenterTitle":"Welcome to NECS Service Desk","sharedPortalName":"NECS Service Desk","userInitialAnnouncementMessageWiki":"You will find answer to most questions in the <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/128909476?src=1417675746\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">NECS User Guide</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to NECS Service Desk","sharedPortalName":"NECS Service Desk","announcementMessage":"You will find answer to most questions in the [NECS User Guide|https://statnett.atlassian.net/servicedesk/customer/portal/5/article/128909476?src=1417675746]","localeDisplayName":"English (United States)"},"no-NO":{"helpCenterTitle":"Velkommen til NECS Service Desk","sharedPortalName":"NECS Service Desk","localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003c32","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b678d4da-aa39-46b9-8c7e-3a06293ac697/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGU3MTY5Mi04MjNjLTRiNDAtYTc5Mi1iNWY4YTE2MjJkYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2NzhkNGRhLWFhMzktNDZiOS04YzdlLTNhMDYyOTNhYzY5NyI6WyJyZWFkIl19LCJleHAiOjE3NDM1ODI0NzMsIm5iZiI6MTc0MzU4MTg3M30.vwP5Q47nlOOhBdd1rS2-yNzTzUJ1zayr59ueXLX5Cv8&client=b4e71692-823c-4b40-a792-b5f8a1622dc7&height=300&mode=fit","bannerMediaApiFileId":"b678d4da-aa39-46b9-8c7e-3a06293ac697","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"ec","projectId":10005,"serviceDeskId":5,"name":"Elcertificates","description":"Here you can raise your Elcertificate enquiries from the provided categories. (Forespørsler kan også stilles på norsk)","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"63","name":"Create NECS Account Holder","descriptionHtml":"\uD83D\uDD6ERelated User Guide Article: <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/142737456?src=-431660581\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Create NECS Account Holder for Elcertificates</a>","callToAction":"Create NECS Account Holder","introHtml":"","icon":10831,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10831","groups":[23],"key":""},{"id":"73","name":"Create user","descriptionHtml":"\uD83D\uDD6ERelated User Guide Article: <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/121372768\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CreateUser</a>","callToAction":"Create user","introHtml":"","icon":10843,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10843","groups":[22],"key":""},{"id":"70","name":"Failed Transaction","descriptionHtml":"","callToAction":"Failed Transaction","introHtml":"","icon":10840,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10840","groups":[21],"key":""},{"id":"76","name":"Invoice","descriptionHtml":"","callToAction":"Invoice","introHtml":"","icon":10832,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[23],"key":""},{"id":"74","name":"Log in","descriptionHtml":"","callToAction":"Log in","introHtml":"","icon":10844,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[22],"key":""},{"id":"65","name":"Metered Data","descriptionHtml":"","callToAction":"Metered Data","introHtml":"","icon":10839,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10839","groups":[20],"key":""},{"id":"75","name":"Other Account Holder Enquiry","descriptionHtml":"","callToAction":"Other Account Holder Enquiry","introHtml":"","icon":10833,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10833","groups":[23],"key":""},{"id":"80","name":"Other Enquiry","descriptionHtml":"","callToAction":"Other Enquiry","introHtml":"","icon":10847,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10847","groups":[25],"key":""},{"id":"67","name":"Other PD Enquiry","descriptionHtml":"","callToAction":"Other PD Enquiry","introHtml":"","icon":10836,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10836","groups":[20],"key":""},{"id":"68","name":"Other Transaction Enquiry","descriptionHtml":"","callToAction":"Other Transaction Enquiry","introHtml":"","icon":10841,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[21],"key":""},{"id":"71","name":"Other User Enquiry","descriptionHtml":"","callToAction":"Other User Enquiry","introHtml":"","icon":10845,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10845","groups":[22],"key":""},{"id":"66","name":"PD Data Update","descriptionHtml":"","callToAction":"PD Data Update","introHtml":"","icon":10837,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[20],"key":""},{"id":"64","name":"Power of Attorney","descriptionHtml":"\uD83D\uDD6ERelated User Guide Article: <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/139919385\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Power of Attorney</a>","callToAction":"Power of Attorney","introHtml":"","icon":10838,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10838","groups":[20],"key":""},{"id":"79","name":"Report a Bug","descriptionHtml":"\uD83D\uDD6ERelated User Guide Article: <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/132317683\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Known issues / bugs in NECS</a>","callToAction":"Report a Bug","introHtml":"","icon":10848,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10848","groups":[25],"key":""},{"id":"69","name":"Started Transaction","descriptionHtml":"","callToAction":"Started Transaction","introHtml":"","icon":10842,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10842","groups":[21],"key":""},{"id":"78","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"","icon":10849,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10849","groups":[25],"key":""},{"id":"77","name":"Update Organization data","descriptionHtml":"","callToAction":"Update Organization data","introHtml":"","icon":10834,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[23],"key":""},{"id":"72","name":"User Guide","descriptionHtml":"\uD83D\uDD6ERelated User Guide Article: <a href=\"https://statnett.atlassian.net/servicedesk/customer/portal/5/article/128909476?src=1173180460\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Guide</a>","callToAction":"User Guide","introHtml":"","icon":10846,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10846","groups":[22],"key":""},{"id":"85","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10492,"iconUrl":"https://statnett.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Account Holder"},{"id":20,"name":"Production Device"},{"id":21,"name":"Transaction"},{"id":22,"name":"User"},{"id":25,"name":"Other"}],"orderMapping":{"19":[63],"23":[63,76,77,75],"21":[70,69,68],"22":[74,73,72,71],"20":[64,65,66,67],"25":[79,78,80]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22e72c0f-d59e-372b-b9a0-e7fb71e66b34","appLinkName":"System Confluence","appLinkUrl":"https://statnett.atlassian.net/wiki","spaceKey":"GO","spaceName":"NECS Knowledge Base","spaceUrl":"https://statnett.atlassian.net/wiki/spaces/GO","isServer":false},"labels":[],"projectKey":"EC","serviceDeskId":5,"kbLinkDomainURLs":["https://statnett.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGU3MTY5Mi04MjNjLTRiNDAtYTc5Mi1iNWY4YTE2MjJkYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1ODMwNzMsIm5iZiI6MTc0MzU4MTg3M30.cjF7EsZcU2xkbL0PxwCgXunQw5SVlRbuXWDIw6snh9E","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"b4e71692-823c-4b40-a792-b5f8a1622dc7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":128909476,"title":"User Guide","url":"https://statnett.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/128909476","space":{"key":"GO","name":"NECS Knowledge Base","id":112721924},"serviceDeskIds":[4,5],"appLinkId":"22e72c0f-d59e-372b-b9a0-e7fb71e66b34","idInString":"128909476","projects":[{"projectId":10004,"serviceDeskId":4,"portalId":4},{"projectId":10005,"serviceDeskId":5,"portalId":5}]}}